Information for customers regarding drycleaning and laundry services By using our services, you agree to be bound by the following terms and conditions.
Payment terms All orders must be paid for on collection or as otherwise directed by us and we reserve the right to retain your goods until payment in full has been received. We will of course always attempt to remove stains, however it is not always possible to remove all types of stains from all types of fabrics and Carrigaline Dry Cleaners will not waive charges due to our inability to remove a stain. For best results, stained items will be treated and cleaned twice.
Collection of Garments Whilst we make every possible effort to process garments within the prescribed time-frame, we will not be liable for any delays. Every effort will be made to contact you regarding any delays. We will always try to contact you regarding items not collected. In the event that garments are not collected within ninety (90) days, we reserve the right to dispose of them as we see fit and shall not be held liable for any loss that you may suffer in such an event.
Care for Garments To protect your garments, Carrigaline Dry Cleaners follow the Care Label instructions on each garment we process. If your garment requires treatment which is contradictory to that indicated on the Care Label instructions, we will attempt to contact you and advise you of the potential risks associated with proceeding with the treatment. If we are unable to gain your informed approval to proceed, we shall refrain from cleaning the garment. If you authorise us to proceed, you must assume responsibility for any damage to the garment. We accept no liability for garments that have missing Care Labels. We will attempt to contact you and advise you of any potential risks associated with the cleaning of the garment. If we are unable to gain your informed approval to proceed, we shall refrain from cleaning the garment. If you authorise us to proceed, you must assume responsibility for any damage caused to the garment. Likewise, if we have any concern about the colour fastness, age or condition of the garment, we will contact you in a similar fashion to obtain your approval or return the garment to you untreated. Although we attempt to check all bags of laundry or drying for suitability of items, it is the responsibility of the customer to ensure that all garments brought to be cleaned or dried are suitable for that process. We take no responsibility for any damage caused during the process following our standard procedures. Please ensure you thoroughly check all garments/items for pens, coins, paper, hang tags etc as we are not responsible for any items damaged or lost as a result of the cleaning process.
Damage At Carrigaline Dry Cleaners, we dry clean your garments according to the care instructions on the Care Label attached by the manufacturer. Should the garment not stand up to its Care Label instructions during the dry cleaning process, we will not be held liable for any damage caused. We exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or the development of small holes in fabric that are not readily apparent prior to processing. During the cleaning process, we cannot guarantee against colour loss, colour bleeding, shrinkage or damage to weak and tender fabrics.
[Please see information provided for damages which may arise during the cleaning of Curtains, for which we accept no liability.]
Every care possible is taken during the cleaning process but unfortunately due to poor quality of trimmings used even on the most expensive items, no responsibility will be accepted for damage caused to buttons, zips, hems, sequins, buckles etc.
We will not be held responsible for stains which appear after being put through the dry cleaning process. These are stains which have dried onto the garment ‘clear’ unknown to the customer and the dry cleaner. Common invisible stains are from soft drinks, honey and some fruit juices or syrups. If the ‘clear’ stain is not pre-treated before the garment is cleaned, it may oxidize from the heat of the dry cleaning process and set into the garment leaving a stain unknown to you the customer.
Our liability with respect to any damage to garments caused by us shall NOT EXCEED TEN (10) TIMES our charge for cleaning that garment, regardless of brand or condition. No claims for damages will be recognised unless you advise us of same within forty eight (48) hours of collecting the garments.
Loss of Garments We exercise utmost care in processing garments received to avoid misplacement or loss of items. However, there may be instances where garments get misplaced or lost. Our liability with respect to any lost item shall not exceed ten (10) times our charge for cleaning that garment, regardless of brand or condition. Our liability is limited to the garment in question and not associated items like matching suit items etc. Please verify that the number of items collected after cleaning matches the number of items on your docket. Carrigaline Dry Cleaners will not be liable for claims relating to missing items after they have been collected. With respect to items left in for Laundry, no claims will be recognised unless you advise us of same within forty eight (48) hours of collecting your items.
Privacy We will use your customer information only in the regular course of providing services to you. We respect your privacy and warrant that any information you give us will be held with the utmost care and security and will not be used in ways to which you have not consented. Providing us with a correct and up to date phone number allows us to better serve you, firstly, by being able to contact you about any issues which may arise during the handling of your garments and secondly to inform you of any special promotion.